Responses to laurute's Review

Respond to Review of brennNessel
by laurute

Review: I was in the restaurant for the second time yesterday, 12th of May 2012, for celebrating my Birthday with my boyfriend, as the first time we went there the food was quite good. We asked for the vegan menu and ordered something little before the main course. We got not exactly what was in the list, and we noticed that there was butter on it. But, as we ordered vegan, we thought it was margarine. Then, the rest came and it was covered with cheese. That was not easy to change with fake cheese.... The waitress had forgotten to say the chef that everything should have been vegan. That can happen, the waitress was young and probably new. But when you make such a big mistake, you shoul at least say sorry or bring something to kill the time, some bread or something. The manager was quite nervous and almost giving us the blame of what happened. We were sitting there almost 2 hours waiting. And what we got was quite terrible. My course had almost no taste, the gnocchi for my boyfriend had a very strange taste - and for the price, they should have been hand made, but they were from supermarket-pack for sure (I am italian and know gnocchi very well). Anyway we ate it beacuse we hated the idea of another course thrown away. We said anyway the waitress-manager what we thought about the meal and her answer was "you know, it is vegan...." that has made such a bad impression! how can you say such a thing?? if it is vegan then must be terrible??? this is not the answer of someone running a vegetarian restaurant, it is the answer of someone ignorant about food and about dealing with customers. The customers are always right! and we would have been really happy to talk about the meal, but we met a wall in front of us. I am sorry to say that, because the idea of a vegetarian restaurant is very good, but I have a very bad feeling and will never go there again.

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