Responses to Tatiana's Review

Respond to Review of Andy Nguyen's
by Tatiana

Review: I used to really like Andy Nguyen's and the food remains fresh and delicious, but the service I received on my last visit was so bad I don't think I'll ever return. We went last week to use our Groupon and it was busy, which we expected. We had four people and were told we'd have to wait 30 min. We were third in line for a table. Over the next hour, people left and tables sat empty, but we still had no table. After the hour mark, with 3 empty tables, I asked about getting seated, which finally happened (glad I asked...). Then we were asked to move tables to accomodate a larger party. No sorry or please or thank you about anything. No apology for waiting....We were even told "your drinks are gonna take a while, ok?" The kitchen staff here is amazing. The food is delicious and when the kitchen staff brought our food out they were very courteous and helpful. But the waitstaff/front of house is HORRIBLE and I highly recommend they consider restaffing or retraining for better customer service. Also, I don't remember the exact pricing last time we were here, but it seems to be quite expensive now, especially considering the location. Sorry, I won't be back. Original Review from a couple year ago - I have read most of the reviews about Andy Nguyen's and was worried to try it due to many reports of inconsistency in quality and service. I have only been once so far, so I don't personally know about the consistency, but on the day I went, the food was outstanding. The best Vietnamese food I've had in quite a while. The dishes were full of flavors that were all different and the dishes offered a great balance of flavors and textures. I loved their use of fresh herbs as well. The serving sizes compared to price were pretty good as well. I don't know if there are different priced menus (lunch vs dinner), but we went around 3 pm and many entrees were around $8 for a nice-sized portion, which is pretty good for Sacramento. I also went with someone who eats gluten free and it was pretty easy to find items that both of us could share. The only lacking part of the experience was the slightly inattentive waitstaff (waiting to order, waiting for check, etc), but the wait was not excessive. I can't wait to go back, I just hope I don't experience some of the problems previously reviewers have had. Updated from previous review on Monday January 05, 2009

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