Responses to adinerinsac's Review

Respond to Review of Andy Nguyen's
by adinerinsac

Review: My wife and I have been dinning at Andy Nguyen's on Broadway occasionally for the last three years or so, and I regret to say that, despite many positive aspects, I cannot recommend the establshment to anyone, owing to inconsistent quality and service, and the apparent lack of caring regarding the same by those who work there. We just returned today from what was our final lunch at Andy's - we won't be going back. On too many occasions, we've ordered lunch together, only to have one meal come out and sit, growning cold while we wait, wait, wait 10 minutes or more for the other dish to come from the kitchen. We've ordered an appetizer - and it arrives *after* the main dishes have been served. This has happened when the place was sort of busy, but also when it was not busy at all. When questioned, the serving staff just shrug their shoulders and say that they bring it out when the kitchen makes it. They seem to have no concept of the idea that people who are dining together would like to get their food at roughly the same time - no more than five minutes apart in any case! We put up with this and kept going back because the food itself was always wonderful - until today. Both my wife and I ordered the same dishes that we each had just a week ago, and they were completely different. Way too much rice, not nearly enough vegetables, the seasoning seemed weak, and mine had to be reheated in their microwave because it arrived more than ten minutes prior to my wife's dish (apparently they have no way to keep food warm until the whole order is ready)! The spring roles were OK - not my idea of dessert, but since they served them to us last, I guess that's what they were! We did not rant or yell at the server, but got no apologies for the service, and in fact our server would not even look me in the eye when I paid the bill. I guess they've had complaints about this before. We're voting with our feet - no more Andy Nguyen's.

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