Respond to Review of Truly A Vegan
Review: My husband and I went to Truly based on its good reviews here and the mention of an extensive menu. Our experience: The staff seemed disinterested and disorganized. After we'd been there a bit, someone came by our table to ask if we'd like drinks. Then, after waiting for quite a while (no drinks had come and no one had stopped by to take our food order), a second person came to our table and asked if we'd like to order drinks. We told him we'd already ordered them. A woman -- the only other person in the restaurant sitting at a table -- nodded her head in confirmation when he looked her way. (Possibly the owner? The manager? All I know is she sat at a table staring above our heads at a TV monitor the whole time we were there. Our smiles in her direction were not acknowledged.) I think it bears repeating that we were the only customers in the restaurant during this time. The menu/food: While the menu did provide many selections, the food we ultimately chose ranks as some of the worst we've had in a restaurant. My husband had a mediocre pepper steak sandwich (made with a gross, slightly sweet meat analog), but it was my order, a BLT, that was the worst. To start, both sandwiches were served open-face on a plate -- we assume because it made it look like there was more food? (It was a pretty paltry amount of food; you can see an example in one of the pictures on HappyCow.) The real winner, though, was the fact that my BLT was made with BACO BITS. Yep, there was a mound of Baco Bits on one side and greens and tomato on the other. When I attempted to close and then eat the sandwich, Baco Bits just went spilling all over the plate and my lap. When I was a teenager and poor, I made Baco Bit BLTs. I can honestly say I never expected to get one in a veg restaurant. All my husband and I could say to each other was, "Really? Truly?" ... such a disappointment. We were not visited again by wait staff once the food was served. We ultimately just had to go up to the register to inquire about paying. I Truly don't understand how this place has gotten as many good ratings as it has. If you do go, I guess just don't order the pepper steak sandwich or BLT or expect good service? Buyer beware.