Respond to Review of Ruths
Review: I went here once when I was in Florence, and had a salad, with bread and hummus. The food was great, although it annoyed me that when I asked for water, I was brought bottled water rather than offered tap water, especially as (later) I realised that other diners were asking for it. My only issue was with the staff. My Italian is rubbish, but I was at least trying, unlike most of the other diners who just spoke English. Two separate members of staff corrected my Italian - not in a nice, friendly way, but in a schoolteacher way. It really put me off, and made me not want to return.