Responses to KatieB's Review

Respond to Review of Riverwest Co-op Cafe
by KatieB

Review: So, I took my mother here for a late mother's day lunch, but the food and service were both greatly lacking. We ordered vegan versions of the Philly and Tuno sandwiches, and got the potato soup as a side. The soup came first, but it was badly burned and tasted like charred cast-iron. The sandwiches came after a long wait, and the first few bites were great until I realized we had been served dairy cheese. We alerted the chef, who came out and used his bare hands to pull apart our sandwiches to check the cheese. He declared that mine was real cheese, but my mother's was vegan. She asked him to please make sure, and he then told us that both were dairy. It's upsetting enough that we were served dairy when we specified we wanted the vegan cheese, but they are very lucky that we didn't have a dairy allergy. He made new sandwiches for us, but neither were crispy like the first had been, and the Philly had a lot less veggies on it. They played loud music (with a little screaming) that I would have been fine with, but made my mother really uncomfortable, mostly because of the volume. It was about 1pm, so not evening. During our meal, someone also started vacuuming the floor, which was really loud and made it difficult for us to talk. I will likely give them another chance at some point (I really want to support Veg restaurants) but I was very, very disappointed with this visit. I would have given this a 1-rating, but the minimum rating allowed for a vegetarian restaurant is 2. Updated from previous review on Thursday May 16, 2013 Edit: The manager did reach out to me after my review, which was very encouraging. I would give them another try if I was in the area.

Responses

ToddLeech
Posted by ToddLeech on Thursday, August 22, 2013
Thanks for the input Katie, all of the issues you mentioned have been addressed and I hope you'll give us another shot.
All items in the cafe are now made vegan by default unless dairy cheese is requested. Our staff has seen your complaints and will not make the same mistakes again.
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