Responses to Customer's Review

Respond to Review of Gokul Vegetarian Restaurant and Cafe
by Customer

Review: Went to this restaurant with my family. It wasnt too late & was about 9:15 PM. Issue # 1: Ordered soup & the main course. The main course arrived first. I told the waiter that our soup had not arrived when he said it would get delayed & hence we could start with our main course. I told him thats not the order in which one takes dinner & requested him to take the main course dishes (briyani & parathas) back & bring it after the soup. With great reluctance this guy took it back, after a long wait served the soup & brought back the main course which was as cold as the air-con. Obviously the long wait for the soup had taken its toll & the guy did nt bother to re-heat the main course dishes! Issue # 2: We were having dinner when one of the waiters literally threw the bill on our table without even asking if we needed anything else. I decided to finish dinner & then pay up. I was shocked when the waiter came back in about 5 minutes & asked if my cash was inside. He said they needed to close the cash-counter etc etc (it was hardly 10 PM & there were a few more people eating). I paid up even before finishing my meals! Issue # 3: The height of all of this was when I complained to the so called manager there. He was not even listening & was busy instructing his kitchen people on a completely different matter!!! Overall, I find the attitude of the staff way below acceptable standards! I am also in the service industry & if I treat my customers like this, I would become jobless very soon!!

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