Responses to Laurel's Review

Respond to Review of CLOSED: Roots
by Laurel

Review: I was in Bloomington visiting a friend lately and we went to Roots twice, once for lunch and then for Sunday brunch. I had the country-fried seitan sandwich. It was very good, although the underside of the bread was soggy-as if it had been sitting out for a while before being served. However, on this instance, this was my only complaint. Brunch was a different story. It took a total of 10 minutes for us to get our 2 coffees and 1 latte, which were all delivered at different times. After we ordered and started receiving our food, it was again not all ready at the same time, and both omelettes on the order were with the wrong ingredients. After waiting quite a while for them to be remade (the restaurant was not terribly busy), one was still wrong. But my friend was too hungry to complain again. Over and over we had to ask for basic things. Milk for the coffee (which we had already specified), milk for the granola, plus side orders were missing. No coffee refills were ever offered. Our waitress wrote nothing down and then blamed the kitchen when our food was wrong. Unlike the lunch I had the other day, the actual food was fine, not great, but the service was so bad and the experience so frustrating that it was hard to enjoy ourselves at all. I would recommend Farm and Laughing Planet over this place any day. Neither is 100% vegetarian, but they have good food, service, and atmospheres. I don't think we should let veg restaurants get away with crappy service just because they are the only veg place in town.


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