Responses to Potter's Review

Respond to Review of Urban Vegan Cafe
by Potter

Review: We visited the restaurant this Saturday Sep 28th. My husband and I were very excited to finally find a vegan restaurant on the island. There was no hostess, so I asked someone inside the restaurant if it we could sit outside, and she said, "sure, we'll be right with you". The waitress came after a couple of minutes and gave us one menu, which we shared. We ordered our drinks and my husband's came first. She asked if we were ready to order, but since this was our first visit, we wanted to look at the menu just for a minute. She said "of course" and that my tea would be out soon. After this, she did not return to our table. A long time passed, other people sat down and she did not return to us. I could see her doing things inside, and I can't believe that a cup of tea would take so long to be made. Finally I saw her resetting a table that had just been vacated, while there were other tables inside and outside that were clean and ready to receive patrons; and I was still waiting for my tea and to order our food. People, this was not like a five minute wait, this was a LONG time! At this point, we decided to leave (of course we paid for the beer). My disappointment was that the restaurant was NOT too busy at all. I understand when a restaurant is packed that things get a bit out of control, I've been a waitress before. The restaurant manager was also serving people, but I think he did not see what happened to us. They had vegan crab cakes and a quinoa black bean burger on specials for the evening. It seemed like a good menu, but we never got a chance to try any of it. :(

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