Responses to losthighway's Review

Respond to Review of Goura Pakora
by losthighway

Review: I want to like this place, unfortunately it's a long way off the mark. I've been here about 3 times. The first time was to get some food to go. They messed up our order, even giving our food to someone else. It took an extremely long time to get the food and the staff weren't even particularly apologetic. The second time the food also took an absurdly long time to arrive at our table, with two tables who ordered after us receiving their food first. Again, when it arrived the orders were wrong. This was on a quiet afternoon. Finally I tried one of their wok bowls, this time it didn't take too long and was fine. But at nearly 7€ it was way overpriced for what was essentially a pretty small serving of simple vegetables with rice. The food is good though. The dosas in particular are excellent. However it's always a long, unpleasant, and expensive experience to get it.

Responses

losthighway
Posted by losthighway on Saturday, April 12, 2014
Hey J-Veg,

I took your word and have given them a few extra tries recently.
The staff seem much more professional now and I haven't had any mix ups with the orders or any long wait times.
They're still pretty unfriendly, the last time I was there I ordered a fruit smoothie to go and the woman seemed very bothered by the fact I didn't want to order any food.

I tried the Thali, unfortunately I found it to be pretty sub-par indian food... but the cost was decent, it is certainly a lot for two people.

The dosas are still the star in my books.

They seem to have now taken those over-priced wok bowls off the menu, which is good? i guess..
J-Veg
Posted by J-Veg on Thursday, December 12, 2013
I am really surprised that you found it expensive and that you had a bad experience with the service.

I've been here twice and can only say positive things about the staff. Granted, they might not be role models for customer service, but this is Berlin we are talking about!

I also think the food is good value, especially when you consider that (at the time of writing) the very filling "Thali" platter for 2 people costs only €13.90.

The waiting times might be longer than the usual falafel joint, but when you watch the effort that goes into the food, I think the waiting times aren't usually a problem. Perhaps you were just unlucky. I'm not sure when they opened but since your review is August 2013 and, to my knowledge, they only opened in summer 2013, I would be inclined to give them another go!
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