Respond to Review of Terra Restaurante Natural
by Marike
Review: After all the positive reviews on this website I had to go to this place. Unfortunately I was disappointed. The food was good, the buffet really had a large range of dishes, all very tasty. The staff however, was not friendly, this surprised me because the Portuguese are in general very helpful. They wished to put me at a table in a very dark corner. As a lone travller you know this can happen, but not when the restaurant is otherwise empty and there are not many reservations. They forgot my drink order, and when I finished my meal they did not inquire if I wanted anything else, although I would have liked to have a dessert. They did not show up until I got up to pay the bill. The unhelpfulness was not due to lack of staffing. It definitely put a damper on what otherwise would have been a very good meal.
Responses
Unfortunately on this occasion he was not adequately supervised and we fell short of our usual standard. We've already taken steps that hopefully will prevent this from happening again.
Nevertheless, if someone ever has a similar experience at Terra, please ask to speak with the owner and either I or my husband will correct things without delay: we have a restaurant because we delight in providing a happy, vegetarian, dining experience!
