Respond to Review of One World Cafe
Review: This place has gone way downhill, service-wise. One World used to have such great staff. For example, I had a party of probably 20+ folks with some vegans, some omnivores, with picky eaters & special orders in both categories. The server didn't even write down our order, she just memorized it and brought everybody's food AND drinks with a grand total of zero mistakes. Fabulous service and great food. But that was a few years ago. Fast forward to last night. A dozen of us were celebrating a friend's birthday. The food was good, as usual. Then the check came. (Spoiler alert: From the time we first got the check to the time we were cleared to go, an hour had elapsed. AN HOUR. It took longer to pay for the food than it did to order & eat it.) We were told that we could not split it up into separate checks, but we could pay with separate cards. Okay, fine. The dozen of us passed it around and wrote our name or initials next to our items, and put our cards in the holder. My tea wasn't on the slip, so I wrote "1 hot tea" next to my name. The server brought took it all to the register stand, ran our cards, then brought it back to tell us that we couldn't do it that way. We have to calculate our total and write that next to our names. So we did. He took it all away again and brought us our receipts for signature. Many of them were wrong, and he charged me over $20 for my tea. I pointed out the mistake and he explained that he thought I was picking up the rest of the bill. Not sure how "1 hot tea" translates to "charge me the rest" but then, I'm not the expert here. He took the cards back again to fix the errors and came back to tell us that we were $24 short and he didn't know why. Someone at the table figured out that the auto-gratuity & sales tax was about equal to the missing amount, and since we had totaled up only our food (assuming we would add tax & tip later) that must be the problem. (At no point did he tell us that our table's auto-gratuity & tax was included in the "missing" amount.) So the server brought us a clean copy of the check and asked us to just write our name next to the food we ordered and he would do the math. You know, that thing we wanted to do the first time around. Still more screw-ups. He said we were $91 short, which was mathematically impossible. Took our cards again, screwed up again. Management got involved, and we eventually got it straight. But now we all have multiple holds on our cards. I'm never going back.