Respond to Review of CLOSED: Lurve
by Veggie Smiles
Review: Like "Disappointed", I too thought I was visiting Lurve last Monday when it now appears to be a cafe run by someone else on days other than Thursday to Saturday. I am not surprised by the confusion as it is not clear to a first time visitor when you enter the cafe itself that it is not Lurve. In fact, the menu board had "Lurve" written on it even though there was nothing written below. It wouldn't take much time or cost much to write the days of opening on this board or put up some posters outside or inside for people who are passing by to clear this up. I think this is a very important point in order to avoid confusion and, in fact, to preserve Lurve's reputation as I agree with Disappointed about the standard of hygiene and lack of interest in customer service when I visited too! Surely Lurve wishes to distance itself from this? I look forward to visiting Lurve on a day it is actually serving. One other thing is that there seems to be a lot of sudden wonderful reviews about Lurve since Disappointed's review when there previously hadn't been one since March. A little over-defensive! Just be clearer inside the Cafe about the days Lurve is operating (not just stating hours on Happy Cow, Facebook, etc.) and Lurve's wonderful reputation should be preserved! SweetVegan, I rated in the middle to be fair (it's neither positive nor negative) as I haven't yet tried Lurve's food. Updated from previous review on Tuesday June 25, 2013
Perhaps the reason that they have suddenly had a number of reviews in the past couple of days is that they only re-opened on Thursday 20 June. They have been closed since March!!
Seems harsh to me to give them only 3 stars when it looks as though you haven't actually experienced the café on Lurve days.
I'm sure Lurve know what they are doing & there will have been a reason why they were not able to put up/ change signs in time.
I'm sure we all wish to support Dublin's first vegan café not snipe at it.
I am not going to post any more responses to a review which you keep amending, without highlighting your amendments.
I hope you visit Lurve soon. They are a lovely lot & you can see how hard they are trying!
Al the best to you, Veggie Smiles :-)
Posted by Veggie Smiles on Tuesday, June 25, 2013
Of course I haven't amended my rating as I haven't tried the food. It would be unreasonable to expect me to give 5 stars to Lurve for food I haven't tried! What would be the purpose of the Happy Cow website reviews then? I gave a fair rating (a middle 3 stars) so that it would have no affect on their rating! Also, there was no "swiping" on my part. My point asking them to clarify the days they are open for passers-by should get them more business! You seem a little overly sensitive about it.
Being a strict vegetarian, of course I want to see veggie/vegan businesses doing well and wish them all the best. My comments should be taken as constructive in order for them to bring more feet in the door!
All the best to you also.
Posted by SweetVegan on Monday, July 1, 2013
I could be wrong but, as I understand it, a café has 2 reviews both of 5 stars then its overall rating is 5. It has 2 reviews of 5 stars & 3 stars then its overall rating is 4 stars. That's why I think it was unfair to rate Lurve as 3 stars (which is not neutral). I don't think you should have rated it at all. Just my opinion.
I think we all hope to see more vegan/ veggie restaurants/ cafés in Dublin - here's hoping!!
Posted by Veggie Smiles on Tuesday, July 2, 2013