Responses to pitty's Review

Respond to Review of CLOSED: The Banana Lounge
by pitty

Review: There are just so many better options available in West End and frozen spinach with undercooked tomatoes, tasteless mushrooms, dry beans, margarine soaked bread with overcooked veggie bacon and sausages topped off with silken scrambled tofu swimming in water was just not worth the hour(!) wait or the money. Unfortunately we were not told that there would be such a long wait until 20 min after we had already ordered. It seemed like the chef had not cooked fake-meat before as the sausages were dry and the bacon had the texture of a shoe sole. We definitely won't recommend this place. The only 2 good points are that 1) we didn't take any non-vegan friends or relatives to showcase what West End has to offer and 2) We'll save money by not frequenting the closest vegan place to us. Good location is not enough. $20 for a big breakfast not using fresh ingredients. $6 for a smoothie, milkshake or juice. No menu available online.


Posted by amandabenham on Friday, February 15, 2013
It is very unfortunate that on the day you visited The Banana Lounge we had a new chef on who could not cope with the high volume of customers that day. The chef was a trained chef and said she was a vegan, and had had two days here learning the menu, and assured us that she was confident to take the chef's position. However, it was an extremely busy day and under pressure the results suffered. The reviewer complained on our facebook page and an apology was provided and she was offered a refund, but did not respond. Our aim is to always have happy customers and we are very sorry that we did not have our usual 100% success rate that day. Chef Jonny is back doing Saturdays (working over 50 hours a week) until we can find a suitable chef.
Posted by pitty on Saturday, March 2, 2013
We returned to the Banana Lounge and received a full refund from the owner. Though we haven't yet eaten there again we will go back as obviously the time we went was an exception to their usual service and quality. Looking forward to giving it another shot.
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