Responses to umebossy's Review

Respond to Review of Ain Soph.Journey
by umebossy

Review: I have eaten Ain Soph's food at outside events before and had long wanted to visit one of the restaurants. As we were in the neighbourhood of the "Journey" branch today we decided to pop in for a late lunch. We had to wait a little while to be seated but once we were we decided on one of the lunch plates and the more expensive lunch course to share between two and our young daughter. We ordered and waited...after perhaps 15 minutes our "vegetable parfait"s arrived - salad leaves and raw vegetables in a glass with dip and dressing. Cleverly arranged and visually appealing, and the dressing was delicious. It was after this that we really became fed up with the slowness of the service - it took over 30 minutes for our next dishes to arrive. We could see that the restaurant was busy and the waitress was very rushed but felt like we had just been left - we even wondered if they had forgotten to make our main meals... When they eventually arrived the waitress was apologetic but forgot to bring the extra plate that we requested for our daughter to eat from. The food, hayashi rice and tortilla with dips and fried soy meat was pleasant but nothing to write home about - by this point we were just so hungry we didn't care what we were eating! There was again a long wait for the soup and rice that came with the lunch course. The tomato soup and topping on the rice were delicious - best part of the meal. We requested they bring the set dessert out right away to placate our daughter and she enjoyed the ice cream, fruit and cake. When we paid the bill the same waitress was again apologetic but no effort was made to explain why we had to wait so long (people arriving after us received their meals much more quickly despite the restaurant still being at capacity). The food was pleasant enough but I didn't feel it was worth the 4600 yen that we paid and coupled with the excessive wait I wouldn't go back or recommend it to my friends. Perhaps if it were quiet or you were in the mood for a leisurely meal it would be fine though! Overall I was disappointed by the experience as I had been looking forward to going for such a long time.

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