Respond to Review of Herbivore - Divisadero
Review: A couple weeks ago my partner and I ate there, for probably about the 20th time. The service has always ranged from "relaxed" to "slow", but something was really wrong this time. One waitress took our order, then totally ignored us. When we finally flagged her down, she told us we'd been reassigned to another waitress. The other waitress then gave us the worst service I have ever had in my life. Like, both waitresses were sitting at one of the back tables themselves eating, while we were waiting for our food, which was sitting on the counter in from of the cooks. We had to finally ask one of the cooks if we could take our own plates to the table. That's just one example--had to ask for my beverage literally three times before it arrived, lots of other ways the device just sucked. I think what happened is when both waitresses realized that there'd been a problem, they both thought "oh well, they're not going to tip well, so why even bother giving them a modicum of service." And the grossest part? One waitress (long blond wavy hair, in her mid 20s I would guess) was at the table by the bathroom. She saw my husband heading for the bathroom, and jumped up and ran into the bathroom before him. She was in there quite a while. Then the toilet flushed, and half a second later she opened the door. There is no way she washed her hands after she used the toilet! BTW, husband and I ate at the Berkeley Herbivore about a week later. Service and food were both great.