Respond to Review of Norman's Coach and Horses
Review: The positives first.... It's great to finally have a veggie pub in London. The dining area (which is upstairs) was crowded but the waitresses were really friendly, attentive and helpful. The food was pretty good too. I went with two meat-eating friends and they both enjoyed the food and said they would be happy to go back (though one pal said his burger could have done with some extras such as coleslaw). The atmosphere was really friendly and the all-round experience was good. The negatives.... There were NO vegan starters so I had to twiddle my thumbs while my mates tucked in. NONE of the main courses are automatically vegan, (which is daft) though a couple of them are marked on the menu as "vegan option". My "vegan option" main course arrived with what looked like dairy on it. Luckily, I checked and it was indeed dairy. The waitress was very apologetic and sorted it out pretty quickly and said I could have a side order for free as compensation. I enjoyed eating here and the atmosphere was great but the lack of vegan options and the dairy blunder means I can only give three stars.