Responses to vikavegan's Review

Respond to Review of Gentle Gourmet Cafe
by vikavegan

Review: I've been to this resto many times since they are open. And every time it's different feelings - sometimes very good, sometimes quite disappointing. The food. During the years they are open, I bought raw lasagna 3 times, and it seemed to me the quality was decreasing with my each visit. Or was it just bad luck that last time tomatoes seemed a bit spoiled (not fresh) in it? It was my engagement evening, and I regret it was not at other place. One of other times I remeber byuing a desert which was absolutely... how to say, I rather had some bread instead. I also remeber times when I had exellent deserts, although too sweet for my taste. All the salads I bought were quite good, I don't complain here, I only wish portions were bigger for this price. The Sunday brunches. I had positive feelings about them, although, there are quite a lot of potatoes and fake meat which makes food quite heavy. Staff. Are nice and friendly. At least, I never had problems, but... so slow! Once we were waiting for coffee 45 minutes. I think it's a serious issue and it's important to do some work on improvement and solve this problem. Prices. It's quite expensive for the service they provide. While I'm ready to pay so much, I expect the quality to be much better and more consistent in time. Otherwise it feels like the visit is not assured to leave you in a good mood. I prefer not to have such incertanty for very important events. I would go to this resto only after I would discover all the others. I would not bring my friends there, I would opt for my quality-reliable place, even if it was veggie. While I can see this place has very right atmospere and great ideas, there are holes in organizational parts and so far I didn't feel they are solving. I give two stars out of 5 to this place because they really need lots of work. There is always a potential for five. P.S. one more note - couple of times I saw there was a dog in the resto, and it seemed to belong to someone from staff. While I don't have any issues with it, my friend said he would prefer not to eat there because of this fact.

Responses

Pamy
Posted by Pamy on Thursday, May 8, 2014
totally agree !! very disappointing.. many times 3 to 4 unavailable dishes out of 5 !! prices are high, so I expect service and consistency of food quality should match.
Sometimes food was not nice, cold or uncooked.
I returned recently (after nearly a year - so much it became a piss take..) they had everything on the menu, food was nice but not amazing, service improved, non vegan waiter but friendly :)
still, I wont be returning soon. like in a bad relationship: the damage has been done... and we were not many customers on that night, so I know I'm not alone...
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