Responses to Clare's Review

Respond to Review of Terra Sana
by Clare

Review: Unfortuneately I had a rather negative experience at this establishment. I ordered the Mumbai Bites which were clearly advertised as being vegan. When I double checked that the accompanying yoghurt sauce was vegan I was told that it was not as it contained dairy. I therefore refused the meal. When I made a formal complaint I was told that the waitresses were new and that they had mixed up the sauces. When I asked to see the vegan sauce I was told that it hadn't been delivered yet. I told them that they should not list the dish as being available if it wasn't fully vegan as this was false advertising and could be dangerous for people with dairy allergies. I was later informed by another member of staff that no dairy-free sauce actually existed so this was dishonesty. My friend was also kept waiting for a long time for her meal. They were confused about the order and at the end tried to charge her for items she had not eaten. If you are vegan and itend to eat here, double check on the ingredients of the dishes marked vegan on the menu.

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