Respond to Review of Little Italy
Review: Little Italy is a chain of vegetarian Italian restaurants now spread all over India. It started with a single restaurant in Pune years ago and it was a refreshing model in India. But now success has gotten to their heads and like many other chain restaurants, money making is the only model. In the name of providing candle light experience, there is barely any lighting in the restaurant, making it impossible to read the menu, see the food, and check the bill. When I pointed this out, I was told they are having problems with their lighting! How many upscale restaurants would keep it open and running when they have a problem with the lighting! Only in India. We had ordered wine along with soup, pizza and salad. The food arrived and there was no sign of the wine. When I pointed out, they realized that wine is a drink and not a dessert! Salad is served in a deep bowl making it very difficult to eat with a fork and knive. The reason of course is that in India all Indians eat all cuisines in a family style, i.e sharing all dishes all around the table, even where the menu item is an individual plated item, a concept that is totally alien in India. Where else in the world can you order soup one by two, i.e one order served to 2 individuals! Of course, well before the bill arrived, there was already a sticker shock in the menu. I have been eating at Little Italy in Pune regularly, and the prices here were totally out of sync with the reality of eating out in India in different categories of restaurants. When we arrived at the restaurant, there was a family of 12 with 6 kids making a racket and kids running and jumping all around as if it was a playground. When I complained to one of the servers in a tie, he nodded (whatever that means in India) and of course did nothing about it. Ultimately I had to walk over to the offending table and give them a piece of my mind. With this kind of prices and this kind of service, they definitely did not get any tip from me.
Posted by snellore on Tuesday, July 10, 2012