Respond to Review of Rosetta's Kitchen
Review: I used to really like this place until they screwed up big time. Last night I ordered a "basic burrito." There was no mention of cheese being in the basic burrito in the description. So I get my basic burrito and start inhaling the thing because I was quite hungry. But then I taste a funny taste. A taste I had not tasted in years. That's right, goddamn cheese. There was goddamn cheese in my burrito, the burrito I was eating. So me, a vegan, was fed cheese by Rosetta and her kitchen of lies. I didn't think I would have to open up and inspect my burrito at a restaurant where the vast majority of the menu is "vegan." I learned a few things that day. I learned that you can't trust anyone to make food for you, and to always inspect it before you eat. I also learned that I will be going to Laughing Seed more, and never again to Rosetta's Kitchen of lies.
Posted by Sixoaks on Friday, February 22, 2013
While I agree that the description should have listed cheese, if I were a vegan that is as passionate (if that is the right word for it - militant might be a better word) as you are, I would look for the word VEGAN on the menu. Because most of the food is vegan does not mean all of it is. Maybe your hunger and the resulting dizzyness kept you from actually checking, but your error in doing so does not mean the restaurant was lying to you. Did it say "vegan"?
Your review actually prompts me to want to go to Rosetta's. And I might as soon as I finish my dead turkey sandwich with swiss cheese from brutalized cows.
Posted by rosetta star on Friday, February 22, 2013
I know what your feeling, i still remember biting into a beef filled burrito years ago that i tried to get beans only on at at Taco Bell..... it grossed me out. However, i know that we fixed you a new burrito for free, and apologized profusely at the time, you seemed fine then.
We did mess up, but, we have several vegans on staff, they help us keep tabs on all the small print and hidden ingredients...that most restaurants overlook when they declare something vegan....... we are not a house of lies!
Please be nice. And we are really sorry.
Sincerely, Rosetta Star
Posted by Diner Dave on Friday, February 22, 2013
However, the restaurant operates with good intentions and in good faith. I ordered some tacos a few days ago and they had cheese in 'em even tho the menu says nothing of cheese. I did not mind, but if it did bother me I'm 100% certain that they would have made me new tacos.
Rosetta's Kitchen is far from perfect (just like ME AND YOU) but the last thing they are doing is intentionally lying in order to feed cheese to vegans for crying out loud. Maybe everything there has beef broth in it. Like a big conspiracy to fuk over us crazy veg-heads.
And you are correct in the lessons learned... ALWAYS look at what you eat prior to driving it down your neck in a feeding frenzy. Unfortunately you are stuck trusting others with your food unless you grow all your ingredients and make everything yourself from scratch on property that no one else can gain access to.
I wonder what I will get at Rosetta's tonight! Prolly do like usual and spend over $30 for two of us, but it is soooo worth it I can't help myself. I prolly spend enough there to pay their power bill as we go about three times a week!
I don't know why I spent my time typing this as anyone who reads your review will not take you seriously. I guess I just feel bad for you "the truth". At least the restaurant wont blacklist you like the Soup Nazi would.
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