Responses to FrankC's Review

Respond to Review of Ozu
by FrankC

Review: The food is tasty and healthy, but the waitress most often on duty has a real attitude problem. She pretends to be nice, BUT just wait until she ignores you for 15 minutes (when you're there), puts you on hold for 10 minutes (when you dial for delivery) or point out her or the kitchen getting an order wrong. She will NEVER apologize and she responds as though she really does not care at all about you or about good service. It is basically passive aggressive in the extreme. And it takes what should be a relaxing dining experience and ruins the mood. Management (who is usually absent) really needs to replace their wait staff with professionals who have manners and whose ego does not depend upon abusing customers.

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