Responses to LenaJohnson's Review

Respond to Review of Revital Health at Cambridge
by LenaJohnson

Review: I really liked this shop, despite it having an unpleasant feel of a ran down Holland&Barratt store, until one day had to return a faulty product. Turned out a pot of cream I bought has been previously opened and tried in store by other customers. I only noticed when I got home. Well, Revital doesn't do refunds even if it's a damaged product! Credit note or exchange is the only option. They did a credit note in the end but it was such a big deal! The shop manager stood in the corner while a member of staff was doing the credit note and kept pointing his finger at me and talking to one of his colleagues, presumably explaining how some customers can be such a pain that they want a refund! Never again will I buy anything from them. Will stick with ordering online from other retailers or going to John Lewis.

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