Responses to NYChealthfoodie's Review

Respond to Review of A Matter of Health - NYC
by NYChealthfoodie

Review: I USED to shop here all the time - the old staff was so helpful, warm, accommodating, I can't say enough good things... HOWEVER, this place is a total nightmare now, The new staff can't get orders straight. Every time I have ordered food in, I have received some items that were incorrect, such as sodium free food when I didn't ask for that, frozen dinners food that weren't gluten free like what I specified, etc. Because of this problem, I asked the woman I was placing the order with to please go over the order with me. She barked at me, "You're being rude! I know my work!" This was AFTER she made me call her back twice because she was busy and sighed deeply when I tried to place an order, telling me, "It's not a good time for me again, but, fine, I'll take your order". I asked her how exactly I was being rude to her? She handed the phone to some gross man who worked there who sounded like he drooled and called her "honey" who shouted at me - yes, shouted - that if my order was ever wrong, it was my fault because I must have not told them what I wanted. I informed him that I did in fact tell them what I wanted and he SCREAMED at me, "YOU DON'T LISTEN!" I told him he sounded crazy and the new staff needs etiquette lessons. They are some seriously personality challenged social misfits that work there. If you like the DMV, shop at a Matter of Health! I told them that I would never shop there again and cancelled my order. Venture at your own risk!


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