Responses to arherron's Review

Respond to Review of Hannah Banana Bakery
by arherron

Review: I stumbled across Hannah Banana Bakery doing a websearch and was immediately both delighted and excited to have found someone who makes vegan wedding cakes fairly near to Dorset where I was getting married. The photos on the website on served to confirm this was the cake maker for me. I was having a vegan wedding and really wanted to support cottage industries with a vegan slant. It was almost too perfect to be true. Sadly, here's where the magic ended. Hannah consistently failed to return my calls or emails and did not call when arranged. I'd go weeks without hearing anything from her and told myself time and time again it will be alright in the end. After S months of nonsense I and a final missed deadline I relectantly sought out another cake maker. Hannah did apologies for the charade and offer to send me a ruffle. The whole experience was the last thing any bride to be needs. In short, ther skill levels are not in question and evident by the photos on the website. But can you rely on Hannah for special occassions? In my experience no.

Responses

Hannah Southcoast
Posted by Hannah Southcoast on Friday, February 22, 2013
Hello, this is Hannah Banana here. I'm so sorry you feel you have had less than perfect experience of my bakery. I've made over 100 weddings cakes now and 1000's of other cakes and this is my 1st less than perfect review! Im so sorry for any inconvenience caused I'm afraid I was extremely busy over the Christmas period and some emails were delayed. I can only apologise and hope you have a fantastic wedding.
Niko1981
Posted by Niko1981 on Friday, February 22, 2013
In response to arherron YES!you can rely on Hannah Banana for special occasions! Hannah made my wedding cake and cupcakes at short notice when my wedding venue fell through. She was absolutely amazing and really couldn't have been more helpful in communications leading up to the wedding as she was in constant contact. On the wedding day she was also amazing and I really don't think she could have been any more professionl and helpful. The cakes were perfect and everyone at my wedding enjoyed them. I'm sorry about your situation and I do understand full well how stressful planning a wedding is, but I think your post is a bit harsh given that I can't imagine Hannah would want to have offened you in any way and I'm sure she wouldn't have got back to you through any mallice because I know she's not like that.
Hope you have a good wedding!
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