Respond to Review of Loving Cafe
by DC Vegan
Review: My boyfriend and I have been to several Loving Hut restaurants on the East Coast and decided to try Loving Cafe because it's near his mother's house. It's a nice-looking place, very casual, and I appreciate that the Supreme Master TV is not playing, but I wasn't happy about the horrific Christmas music radio station that was playing. The main problem is the food. If you are going to try to win people over with vegan food, it had better be good. It had better be somewhat inspired. It had better be good portions at reasonable prices. I had a BBQ "chicken" dish with rice and got a ladling of morsels of almost flavorless soy "chicken" and a huge amount of brown rice. That's it. My boyfriend's veggie burger and his mom's wrap were decent, but the chips they came with were thrown on as an afterthought. The problem is everything is microwaved. The young woman who served us was heating up everything in the microwave--our dumpligs, the spring rolls that came with no sauce, my BBQ chicken, and the other food. And it still took a little too long to come out. The only thing a microwave should be used for in a restaurant is maybe heating up a dessert; it should not be used for cooking the food. If you are nearby, maybe it's worth it on the way to or from home, but it's certainly not worth traveling to.
Posted by dnadenizen on Monday, February 6, 2012
My name is Dana and I'm a member of the staff at the Cafe. I just wanted to take the time to apologize for your negative experience you've had with us. I've shared your review with the other members of our staff at the cafe, so that we can do our best to improve customer experiences here in the future. We've reviewed and amended our BBQ chicken recipe and have decided to add fresh seasonal veggies and a larger amount of veggie protein to the dish (again...sorry about that!). In addition, concerning the microwaves; we have a tiny kitchen with very limited cooking space. We would prefer to use the microwaves as little as possible, but at times that can prove difficult. Due to negative feedback concerning the use of the microwaves, we have added several menu items that can quickly be prepared without using them (via grill, oven or pan). If you have any more suggestions of feedback we'd be happy to hear from you! Thanks,