Responses to Dienamite's Review

Respond to Review of The Hogtown Vegan
by Dienamite

Review: Tonight was unfortunately, the first and last time I will ever eat at Hogtown. Id like to point out first, that the food was amazing (even finding steel wool in the mac n cheese didn't take away from the awesomeness that was the food!), we were just severely let down by customer service. We had made a reservation for 10 people at 7:30, and 9 of us showed up, and ordered at 8pm. Our starters showed up without a hitch, however It took over an hour for us to get our mains. It was extremely hard to get the waitress's attention, and when we did, we found her to be rather abrupt and annoyed. I understand that as they were closing at 9pm, it could be a little frustrating, but we couldnt help the fact we didnt even get our meals until 9:15! 5 minutes in to eating, we finally got our first table check, by a nice guy who wasnt even our waiter. He was nice, we like him!! Afterwards we asked if we still had time for the Key Lime Cheesecake (solely the reason we went) we were told by our original 'waitress', "Well yeah, I would like to get to bed, but sure you can". Again, food was great, service, fail. It took us 10 or so minutes to sort paying arrangements and as we left, I popped over to give some feedback, NOT criticism to the small blonde girl with black glasses. When asked to explain, I was instantly cut off mid sentence, by her telling us that we were in the wrong because it took us too long to order, we mentioned the fact that 8 other people/groups had come after us and left before we even got food and we were told that was because there was only 2 chefs in the kitchen etc etc. I stressed the point that all we wanted was a little bit of communication from front of house staff, not to be extradited, simply because they were annoyed at us. The conversation was very unprofessional on her behalf, and having been in Customer Service for over 10 years, I would NEVER yell at a customer the way she yelled at us. As we were leaving, my friend mentioned that because of her attitude, they had just lost alot of customers, and she replied back "Well I don't really care about that". So we left, totally shocked and appalled, and as we waited outside for our taxis we happened to look in to see the girl mimicking and taking the piss out of us. Never in our lives, have we ever been talked to, or had an experience like this. Clearly this girl has ALOT to learn about customer service, and her sole efforts, have not only put us off permanently, but every other vegan we know.


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