Responses to AMT's Review

Respond to Review of CLOSED: Pura Vida Bakery and Bystro
by AMT

Review: A frequent diner at Pura Vida, my visit three days ago will have been my last. In sum, while ordering, I requested no chocolate syrup on my french toast, but confirmed that berries are in season and stated that I would, indeed, like those. Upon receiving my french toast with no chocolate AND no berries, I pointed the error out to our waitress. Shortly after, Chef Mayra walked abrasively up to our table and lectured me on how my choosing to get no chocolate syrup messed up the flavor profile and, essentially, how dare I think that I could further ruin the flavor profile by enjoying berries on the dish with no chocolate syrup (?). It really made no sense at all, so I then said, "Well, the menu says that the dish comes with fresh berries...I just didn't want the chocolate..." Chef Mayra then continued and stated that I am "lucky" that she is here today, else her chefs would not have even altered her "Signature Dish" to the extent of not putting chocolate syrup on it because they are trained to not alter the Signature Dishes. Oh, but this is a special day--- so she then handed me one large strawberry, sliced up on a plate. "Here is your berry this time. But we won't be able to do this next time". Wow. I felt like that was a huge slap in the face. And the whole deal still doesn't make much sense to me. Why was she in such a bad mood? Why was she so offended that I didn't want chocolate syrup? To be sure, I didn't mention the thirteen wasted dollars on Mother's Day due to the french toast being ruined by a gallon of chocolatey goodness. Maybe I should have? In any case, I felt like a very undervalued customer. In the time since Pura Vida opened its doors, I have brought A LOT of varied business to them-- business that would have, initially, never even considered this restaurant less I suggested it. It really is too bad to see such a good restaurant idea not live up to its potential because of bad customer service. As a vegan, I loved to eat here. But my money (and my partner's, and my friends', and my family members') will be spent elsewhere. At restaurants where we aren't treated like annoyances.


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