Responses to Rocketgirl's Review

Respond to Review of CLOSED: The Naked Sprout
by Rocketgirl

Review: The quality of food is not what I thought I'd get and two times i have eaten here I get stomach aches. The SERVICE was ridiculously SLOW. OMG Slow. I really have eaten better at many other vegan restaurants and felt the lack of service, food that made me feel unwell to be a detriment to this place.

Responses

Shanine
Posted by Shanine on Friday, February 22, 2013
Thanks for your feedback and we’re sorry your experience was less than optimal.  We are still a relatively young business trying to spread the joy of healthy food and as the message is spreading, we are getting busier (which is a good thing J ). As we get busier, we are trying to keep up with demand and staff appropriately and we continue to fine tune our operations to avoid this kind of problem.  That being said, we are not a fast food restaurant and all of our food is prepared lovingly by hand, when ordered, so our meals will always take slightly longer to serve.  To us, this isn’t a bad thing as long as you are expecting it as it gives you an opportunity to linger over a fine wine and conversation.
 
As far as the stomach aches, it’s difficult for me to comment on that without knowing your normal diet and if there are allergies. We are inspected regularly by Halton Health Department and we ensure the healthy and safety of all our patrons with our food.

Thank you for your feedback!
DangerGirl
Posted by DangerGirl on Friday, March 1, 2013
I wasn't thrilled with this place either. A real disappointment. The way the menu is written is awful!! Who just lists ingredients?
Shanine
Posted by Shanine on Thursday, March 7, 2013
HI Danger Girl. Sorry you feel it was a disappointment. We have to list the ingredients so people know what is in the dishes. Oliver & Bonacini and many restaurants do this.
DangerGirl
Posted by DangerGirl on Thursday, March 7, 2013
Listing ingredients is fine when your customers can infer what those ingredients are. mayo, sour cream, greens and vegetables aren't really that descriptive.
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