Responses to rklaw's Review

Respond to Review of Sweet Earth
by rklaw

Review: ...But the vegan machine was "broken" when my husband and I went to the store. I fully understand that these things happen, but the way they handled it was disappointing: We spent several minutes looking for it and finally asked one of the employees, who explained about the machine, but made no apology. There no sign where the vegan froyo should have been, no note on the sandwich board outside the store, no indication that they were not able to offer something they advertise providing. When I paid for my niece and nephew's dairy treats, I mentioned that I was disappointed with the lack of vegan yogurt to the employee at the register (a different one than my husband had talked to), and all he said was that it would "probably be back tomorrow" -- again, no apology was made, nor did he seem at all interested that there was a clearly UNhappy customer trying to gain a little satisfaction. The kids loved their yogurt and I was impressed by the variety of flavors and gluten free topping options (my niece has Celiac disease), but the customer service was bad enough that, despite the fact that I still want to see if the vegan yo lives up to the hype, I am hesitant to return. If I do, however, I will add to this review, and hopefully be able to say something NICE.

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