Responses to FBakker's Review

Respond to Review of Alchemist Garden Shop
by FBakker

Review: We were very excited to come to this place and try something new. Sadly we were very disappointed. Although at first we were the only two people there, it took a staff of two people almost half an hour to make us our smoothies. At home I make juices and smoothies all the time and it takes a maximum of ten minutes, so I am confused why it would ever take so long, even if you are taking it slow. After that we had to wait an astonishing hour and a half until we finally dared to ask whether our food was ready yet. They told us one part of our dish was ‘almost ready’ and the other part would come later. I honestly don’t know how you can take an hour and a half to prepare lunch and still not be finished. Although the waiting was not pleasant, the worst part was that the staff did nothing to make us feel taken care of. Nobody checked in on us, nobody apologized for taking so long and after the food was finally served nobody even explained what was on our plate, even though it was our first time in this restaurant. The food was fine, but after two really annoying hours of being hungry, bored and ignored, we weren’t able to get too excited about that anymore. A shame that a very decent meal was spoiled by such bad service.


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