Responses to KeelyEvilpea's Review

Respond to Review of Ms. Cupcake
by KeelyEvilpea

Review: Terrible staff. So rude and unpleasant. The outside is seriously grubby. Really doesn't live now where near up to the hype. It was just a run down tiny shop, which was grubby with rude staff and average cupcakes.

Responses

J-Veg
Posted by J-Veg on Sunday, December 8, 2013
That's sad that you had a bad experience but when I popped in a couple of days ago the staff were really friendly! Maybe you were just unlucky.
Ms. Cupcake
Posted by Ms. Cupcake on Monday, September 16, 2013
Dear KeelyEvilpea

I'm terribly sorry you didn't have a positive experience at Ms. Cupcake. We are indeed a very small shop and in a less than 'polished' part of London. However, I am really sad to hear that you didn't receive the kind of customer service you were hoping to have.

It would be really helpful for us as a company if you could email us directly with any feedback you have about ways we could improve our service.

We take customer service very seriously at Ms. Cupcake and we've obviously let you down and I feel horrible about that.

Please get in touch at info@mscupcake.co.uk and hopefully you will give us another chance in the future.

All the best
Ms. Cupcake
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