Responses to Kristie999's Review

Respond to Review of Spiral Diner and Bakery - Fort Worth
by Kristie999

Review: After reading many many reviews here and on other websites I drug my family to eat here. I had high expectations but was sorely let down. I was so dissapointed that I sent an e-mail to the address that's listed on their website. This is an excerpt from that e-mail that tells the problems: 1.) First, it took almost 10 minutes for anyone to even notice us sitting in the far corner by the window even though several staff members were helping surrounding tables. 2.) No one offered our 17 month old son a high chair so I had to track one down myself. 3.) Our son's kids meal came really fast and I was really impressed until no one came back with napkins or utensils for me to feed him with. 4.)Almost an hour after we arrived I gave up and asked for our food to go. Our son finished his meal within 10 minutes of getting it and we had to entertain him by taking him outside for much longer than should have been necessary. A 17 month old will only sit still for so long. An hour is far to much to ask of him. But I think an hour is plenty of time to get my dinner. 5.) No one came to check on us or give us an update on our food. 6.) When I told the woman at the check out counter the above reasons why we probably wouldn't be coming back the only thing she really said was that we were sitting in her area. This is not an main stream eating establishment in the slightest, but I would expect a certain amount of customer service. Maybe it was an off night for everyone there. Maybe they were busier than normal. Who knows. All I know is that unless they fix the customer service issues I won't be returning. And that's a shame because once I did get to eat my food out of the to go container I really enjoyed it. The food is worth the drive to me, but the customer service turned me off completely. I feel awful to post such a poor rating, but I haven't had a bad expierence like that in a long long time and it seemed like everyone there that I spoke to could care less what the situation was. I felt like a number, not a person.


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