Respond to Review of Clover Food Lab
Review: I have had enough bad experiences here that I have decided to stop going even though it is so conveniently located. Before I get into the food, I'll say that it's not really a fun experience because you have to wait for them to call your name to get your food, and they don't have any speaker system, so you have to listen really carefully, and sometimes it's nearly impossible to hear. It's not uncommon to spend the first 15 minutes of your time there straining to hear your name. Now the food: The day it opened, I ordered the cauliflower soup. It was possibly the worst thing I've ever eaten. If not the worst, definitely the second worst. It tasted fermented. It was bubbly and sour. I could only take about 2 bites before I gave up. Unfortunately, I had ordered it to go, so I couldn't easily take it back. The main reason I kept going back was that the fries are really good. However, lately they have been very inconsistent. One day, there was way too much salt, and the next day there was almost none. They need to train the staff better so that they can have a consistent product. Also, they don't have a lot of vegan options. Once I mentioned it to a staff member and he said that they weren't trying to be vegan-friendly. However, they did later get Vegenaise. I went last night and saw that they had seitan chili. I asked if it was vegan and was told it was, so I ordered it. When it arrived, it had what looked like sour cream on top, so I asked the employee if it was vegan sour cream. She said, "No. Did you not want sour cream?" I said, "I was told the chili was vegan." She said, "The chili is vegan, but not the sour cream." Why would they tell people something is vegan if they put something non-vegan on top of it without asking? Anyway, she then said she would fix it, and I watched as she scooped off the sour cream and dumped it in the trash. I will not go back.
Posted by veganmiam on Saturday, May 19, 2012