Respond to Review of Scramble
Review: I ate at Scramble last Friday and I have to say that it was a horrible experience. What attracted me to this place was the separate vegan menu in addition to their regular menu - this makes things easier when dining with non-vegan friends, especially those who are a little uncomfortable going to fully veg places. So I happily ordered a tofu wrap and added fried potatoes as a side and awaited my food. We started eating and my friend found a hair in his food...not good! He threw it on the floor and tried to drop it. Well moments later I found a hair in my food... I couldn't believe there was hair on both of our plates! I was so disgusted I could no longer eat my food (and I was ravenous). I told the girl working the register about the whole ordeal, she walked back to the kitchen then back to the register and completely ignored me (she said she'd come back to my table). Before we left I spoke with someone else and showed them the hair, clearly not one of mine. All I got was "Oh, I'll check the guys in the back." Check the guys in the back??? What? How about, sorry may I refund you your money? Additionally, the few bites I had of my burrito were pretty bland, it needed seasoning or hot sauce. Overall, I wouldn't go back...unless I somehow develop a taste for hair, although I'm sure that won't happen. I did take a picture of my food before I attempted eating it and if you zoom in enough you can see part of the hair sticking out of my food - I'll be posting them.