Responses to nycvegan's Review

Respond to Review of Uncle Jack's Good 2 Go
by nycvegan

Review: When they first opened the owner said they were vegan and I asked about the tuna and he replied "I guess it depends what kind of vegan you are". When they opened, the falafel was very good and the tuna was kept separately. This is no longer the case, and the tuna is kept within the same "salad bar" as the rest of the falafel and sandwich fixings. They now also serve chicken. I recently pointed out when I saw the tuna was not only with the rest of the fixings, but in the furthest row from the server and thus not only likely to drop in the salad, but that it actually HAD dropped in two of the salads, I was told that they couldn't move it to the front row for reasons they couldn't explain. The bottom line is that the food is good, but they care very little about vegetarians and are happy to let some tuna fall into the salad and think nothing of it.


Posted by Good2Go on Monday, December 9, 2013
In over three years of business I have never responded to an online review, and I have also never had a customer complain about the location of our tuna besides you. I remember discussing this with you in the restaurant, and I’m sorry I couldn’t make you happy, but unfortunately I can’t please everyone 100% of the time. Please don’t think we don’t take our Vegan customers seriously, we respect all of our customers and work especially hard to make sure we use separate knives, utensils, and cutting boards for all our chicken. Our chicken is never cooked in our deep fryer, which is where Falafel is cooked. It is never cooked in kettles where our chick peas are cooked. It is only cooked on our grill, and we even have a separate table just for chicken. As for the positioning of the tuna in our cold bar, it is completely irrelevant, because no matter where we put the tuna there will always be a chance it can fall into another container and I would prefer not to lie to our customers and tell them it will never happen. It will happen, we have a sign up letting people know, and we have never had a problem with it. Furthermore, I am the owner and I have never told you or anyone else that we are a "Vegan Restaurant". We have had tuna since the day we opened and have always simply told people we have several vegetarian and vegan options, but we are not strictly vegan and never have been. I hope this clears up any confusion.
You must login to post a response

Login | Register (see member benefits)