Responses to cookiemonster's Review

Respond to Review of Max Pett
by cookiemonster

Review: I would not recommend this place unless you have a big budget and lots of time. The food was quite good and the variety on the menu was great, especially if you are excited to try some bavarian foods vegan-style (though I recommend going with a german-speaking friend to explain the menu items to you as the translations in the english menu don't do it justice). One more positive thing: they had a whole bunch of wines and beers without alcohol! That's a very rare and welcome find. Unfortunately,that's the last positive thing I have to say. The prices were high and, like, you pay 50 eurocents for three small pieces of bread. It's not the money, it's the principle... If you charge for bread, fine, but don't be so miserly with it. The real issue was the absolutely dismal service. The restaurant was not busy as it was sunday night and we were arriving just after the supper rush. However, we had to wait like 20 minutes to have her take our order (well, actually, she came once, asked if we wanted to order drinks, then walked away before we could say anything). After we finally placed our order, we waited for about 45 minutes before asking the server if it would be arriving soon. She said it was on the way. About 15 minutes later we received some food on the table, and a bill. Sadly, the food was not at all what we ordered. We called her back and she took the food away, and left the bill, which was for a different table altogether. Eventually she realized that too and came back for the bill. 15 or 20 minutes later our food finally arrived. As I said, it was good, but the not entirely warm and the portions of the particular dishes we ordered were not incredible for the price we paid, especially after we sat for an hour and half getting hungrier and hungrier. We didn't receive any discount or anything, in fact, the server never even apologized or even acknowledged anything was out of the ordinary. I am not a big snob about service, at all, but when I am paying a whole lot for food, I expect it to arrive within an hour and to be treated politely. I am an english speaker but my bavarian friend was ordering for us so I don't think it was an anti-tourist thing, I don't think the server even noticed how bad our experience was. I think they have a lunch buffet on the weekends that is all you can eat. Maybe at that time you would be getting a better value and you wouldn't have to deal with the crappy service. If the food was still as tasty, it'd be great!

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