Respond to Review of Grass Root Plant Based Foods
Review: After all the glowing reviews, I was very excited to try Grass Root. The food was really good, some of it excellent. The raw sandwich on "onion bread," ginger chicken and vegan Parmesan were all delicious. However the service ruined the entire experience for us. We went there with a party of four and three of us got our food delivered to us. We waited a few minutes to see if the last order would arrive, but it didn't and our server didn't say anything when he dropped off the rest of the food to indicate it was on its way. We finally got his attention and asked where the last dish was, and he said it's on its way. Well considering it was another 15 minutes before the food arrived, it was obvious the order was completely forgotten. The food was for my niece, and she was very hungry and grumpy by the time her veggie burger got there. Everyone else was done eating. The server gave a unconvincing apology and then disappeared again. We flagged him down for some water and I asked him if we could get our dessert. I had placed the order with the food just in case it got busy, which it did. He gave an excuse about having to take care of other tables first so it would be a while. About 15 minutes later we got the key lime pie and it was partially frozen. It wasn't inedible, but it certainly wasn't how it was supposed to be served. When the table next to us tried to order the key lime pie he told them it was frozen and they should take it to go if they wanted it. Oh really? Well why didn't he warn us if he was very well aware that it was frozen? I am in no way cheap, but I can't believe they charge 50 cents a glass for tap water. It's not the price; it's the principle. Charging your customers for tap water is pretty much a slap in the face. Unfortunately I would never return here even though the food is good and the options in the area are slim. I felt extremely uncomfortable after leaving this place, like the server was sending us a lot of negative energy. We didn't do anything wrong, and in fact we were extremely patient and tolerant considering the situation. One bad server can ruin an establishment and its reputation. I hope Grass Root will look into this.