Responses to BrendanCullinane's Review

Respond to Review of From Earth and Water
by BrendanCullinane

Review: We have eaten here once and on the second occasion walked out before our food was delivered. Based on our first experience the food is quite good and refreshing (3.5/5), the home-made sodas average at best. The service was disorganised and slow and sitting inside the restaurant was noisy with conversations echoing off the walls. My parents had a similar impression after their first visit and told me they wouldn't go back because of it. On our second visit we parked right outside, promptly took a seat and ordered. An hour passed and there was no sign of our food. In that time wait staff were seldom seen, people were seated and left for lengthy periods of time before menus were delivered. I eventually got up to ask the waitress where our food was. I told her how long we had been waiting and was given the worst attitude in return. At first it wasn't what she said but how she said it - an 'I don't care, don't bother me' attitude - that was appalling but she then started to argue with me about how long we had been waiting. We left immediately. It's is a place that appears to rely on its niche (vegan raw food) and decent food to attract a crowd but the service ranges from poor to disgracefully inept. It makes me appreciate Sydney all the more where there is a truly competitive market, expectations are higher and all aspects of the dining experience have to be top class. We won't be going back to From Earth and Water. Updated from previous review on Wednesday January 02, 2013

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