Respond to Review of Franchia Vegan Cafe
Review: We went there today for dinner with much anticipation and left quite disappointed. Expectations for a place like this, that too in NYC are very high. To start with, service was slow, indifferent and inefficient. It started with getting a lunch menu instead of dinner, taking too long for any one to take our orders, for our drink order not coming, for the dishes not being cleared before the check was brought, and generally, the dishes were brought and served with an air of indifference and rush. Essentially there was no TLC in a restaurant that is a sister restaurant of Hangawi, one of the most sublime restaurants in NYC. We ha dteh assorted pancake platter that was very good along with the baby dumplings that were doughy and devoid of flavor. So was the spicy stirfry noodles. The sauces were all laden with salt making them almost inedible. One of the bright aspects was the wonderful and extensive tea menu and the mixed herbal tea I had was excellent. The ambience is very upscale and serene, but try and get a table upstairs, We were seated downstairs near the door, and even though there are double set of doors, the frigid draft from outside was very uncomfortable. The cold service did not do anything to warm things up.