Respond to Review of Viasko - Bar und Restaurant
Review: On a recent trip to Berlin (where we ate at many other vegan establishments), we went out of our way to visit Viasko. We hadn't booked, but decided to make the 25-minute train journey and 10 minute walk there anyway. On arrival, we stood by the doorway and attempted to smile and make eye contact with the barman and also a server who walked past several times. No eye contact was made ... After several minutes of waiting, we asked if there was a table available, and were told very curtly 'No' by the server, who didn't even stop to answer us. We could see several tables empty. No suggestion of returning later, no checking a reservation book, no apology. Remarkable. Even if they were short-staffed, there is simply no excuse for such abysmal customer service. As a result of this poor treatment however, we travelled on to Mio Matto, which was excellent (food and customer service). I have read on other review sites that the owner takes great exception to customers wearing fake fur, and has refused to serve them. It was barely 5 degrees outside when we visited, and I was wearing a coat with a (very obviously) fake fur trimmed hood. If this is true, perhaps the owner should check the labels on all customers' shoes and belts as well, and perhaps check his own while he's at it so as to avoid glaring hypocrisy.