Responses to vegan_mum's Review

Respond to Review of CLOSED: Saf - Kensington
by vegan_mum

Review: After finding this attractive-looking all-vegan place with several raw and gluten-free menu items, our hungry party of six was eager to chow down. We arrived around 2:30PM when they didn't seem super busy, but they'd just served a large party, they said, so had run out of four of their most popular entrees. We ordered around the out items. But then... They didn't bring us any water. Ever. Despite empty water glasses sitting on the table throughout. They didn't inform us that the chips and guacamole appetizer we'd ordered for the table came with only three (3) small kale chips. There we were breaking chips in half to share among the six of us. Inexplicably they brought large empty plates and set these in front of us as the three chips and 5 oz. of guacamole swiftly disappeared. The service was extremely slow, albeit friendly. When our three-year-old made a disgusted face after tasting the pear-cucumber-fennel smoothie, the waitress offered to bring her a plain pear juice instead. The pear juice was frothy, brown, and tasted like pear. At £5.25 a pop, however, the smoothies were disappointing. Our entrees were pretty to look at, but disappointing. I got the raw gluten-free Saf Bowl and the best thing on the plate was the plain undressed half avocado. The zucchini "noodles" were oily though fresh, the cashew "rice" was salted and unsatisfying (I would've preferred plain steamed brown rice), the marinated shiitake mushrooms were extremely salty (almost indelible), and the kim chee, while fairly authentic in flavor (though not texture--it was too mushy) to my pleasant surprise (I grew up eating Korean food), was also too salty. My husband's pad thai didn't taste anything like real pad thai, he reported. The bill came to £90 (including our £9 tip) which was exorbitant given what we got in the huge waste of time in which we got it. Sad to say we will likely never eat there again. One star for being all vegan. Another star for being friendly and trying to be helpful. Half a star for offering raw and gluten-free items that at least sounded and looked good. Updated from previous review on Friday April 06, 2012 Updated from previous review on Friday April 06, 2012

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