Responses to smitheswife's Review

Respond to Review of Raphsodic Bakery
by smitheswife

Review: Raphsodic used to be my favorite bakery in town but they have quickly become a place that I make sure everyone avoids. I first visited Raphsodic a few months ago with my husband and had a fantastic experience. The young man behind the counter, while quiet, was extremely helpful and knowledgable about all the products in the store. Even while the bakery was busy he made time to make sure to ask if we were ok or if we needed more water. The next time we visited he remembered both our names and was very personable. We had a long conversation with him while he was cleaning and doing other things. It felt less like being in a bakery and more like being in someone's home. It was an experience that made us excited to return. In April my husband and I found the bakery's booth at EarthDayCF and we were both disappointed that the booth was run by a large man claiming to be the CFO. I'm not sure why a place that claims to be a small locally owned bakery needs a Chief Financial Officer but this man knew absolute nothing about anything he was selling and gave us bad information about their gluten free products (my husband has celiac disease) Since then neither my husband or I have seen the young man that consistently gave us such fantastic service. Now when we go to the bakery we open the door to loud techno music and the saccharin sweet greetings of a young lady that reminds me of nearly every clothing store in malls today. Each time we're greeted and asked if this is our first time in the bakery, we try to order a cupcake and immediately we are offered a box of old cupcakes, we decline, we repeat our order, then we are asked if we would like a drink, we decline, and then we are asked about our plans for the day as if we are interested in telling her. We also experienced her flat out lying to us claiming to have a gluten allergy one week and telling us she has the items with gluten all the time. From stale cupcakes, dirty tables, little flies buzzing around, and pushy salespeople that become inattentive and play with their phones as soon as you give them your money. I've never seen a place go downhill so quickly. My husband and I won't be going back to Raphsodic Bakery any time soon and we suggest anyone reading do themselves a favor by staying far away from this place.

Responses

vegandeb
Posted by vegandeb on Tuesday, November 6, 2012
I had a similar experience. These people can not be trusted. I only ate the cupcakes because they were gluten free, but I can make way better at home... without having a celiac's attack.
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