Responses to breathingwater76's Review

Respond to Review of Papalote
by breathingwater76

Review: I used to live in San Francisco & I would get food from Papalote. I have never gone there and had my correct order handed to me. I'm visiting now and my friend & I decided to get take out. We got home and both of our orders were wrong. I was meant to have two tacos and I only received one, and my friend didn't get her chips and guacamole. So I called to complain. The girl I spoke with reluctantly said she would give it to us next time we came in. I called ahead the following day and talked with the manager. She wasn't very nice & kept stating "it's not possible to only get one taco when it comes with two." She also wasn't really answering my questions. But she said she'd get it ready for us and give it to us. We drove back over there and picked it up & got home & my vegan tacos were COVERED in sour cream and cheese!!! I'm only visiting so I have no intention of ever returning. If you like getting your order correct and avoiding the waste of food by having to send it back I suggest going elsewhere. There are so many Mexican food places in SF that are capable of getting order correct and their food is equally as good, if not better. I suggest skipping Papalote unless you want to check your order thoroughly before heading home. But, like I said, they have never gotten my order correct the first time, and more than just this weekend have they gotten it wrong the second. Plus, most of the staff are VERY rude. The food is good, but not good enough to deal with this.


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