Respond to Review of Fire and Spice Vegan Restaurant
Review: The food at Fire and Spice was good, but the dining experience was uncomfortable. When my husband and I walked in, the restaurant was completely empty with no one in front. We weren't sure if this was a seat-yourself restaurant or not so we stood there by the empty counter for several minutes. The door chimed when we entered, but maybe the people in back couldn't hear it or something. Anyway, it felt akward, and we were about to leave when a guy came out of the back. He was somewhat friendly and asked us if it was our first time there, which was the case, and then he showed us the cafeteria-style selections. We ordered and sat down with the food. He did not ask if we wanted anything to drink, or say if the other selections on the menu were available or not. We kind of got the impression that we were wasting his time somehow. By then there was already someone else waiting. We sat down to eat at the tables. The guy seemed too busy with other customers for us to try to get water, or anything else to drink. That was odd, since most people in restaurants ask you what you would like to drink. The food was good, but not terribly exciting. I had jerk tofu, greens, and potatoes. My husband had bbq tofu, okra, and stew. It was well-spiced, but kinda like something I would make at home, but I couldn't taste much love in it, if that makes any sense. I couldn't help but compare this restaurant, probably unfairly, to another vegan restaurant that also served vegan soul food like this, but theirs always tasted heavenly, and their attitude towards their customers was welcoming. I am certain that the people who run Fire and Spice are really nice people, but I wish, for the restaurant's sake, that they would show it more. If they just had a couple of signs telling you to "ring bell for service" and "please order here" and "available today" it might feel a little more comfortable to people who come in for the first time. Also, FYI: the sign on the door says they accept American Express, but they no longer do. (They still accept other credit cards.) All in all, I wished we had gotten our food to go. I felt uncomfortable there, and it had nothing to do with chairs or decor. I support their mission of veganism, but I wish someone from that restaurant would look at these reviews and make some small improvements about interfacing with people and possibly food selections that would make their restaurant a truly pleasant place to visit.