Respond to Review of Frituur Veggie Eetboetiek Royal
Review: Brugge is an extremely unfriendly vegan city. I have visited it a few times and always had to end in this frituur because, simply, there are not other places with vegan options. The only 3 vegetarian places in the city have apparently closed down. However, this eating place is getting worse. Or, rather, the owner. Throughout one year, this lady became a bit rude. The first time I visited, she was quite nice and helpful. The second time, no smiles and straight to business. The last time, only a couple of days ago, I find her to be rude towards customers! During the 5 minutes I was there ordering and waiting for my food, I didn't see a smile. While I was ordering, two ladies were at the door reading some info in the hall and the owner rudely and with a bad face asked them to get out of there because the little electronic welcome bell was ringing every 5 seconds. Why not saying it nicely? Afterwards, a POLITE mature couple came in and asked for vegetarian options (very nicely). With a serious face, the lady owner said that the vegetarian options were at the right of the blackboard. However, they didn't speak dutch so she was asked to please translate. She did this with a serious face, almost stating that it was annoying to do so. The couple had to ask a couple of questions about certain meals because they were a bit lost in translation and the owner's face and tone were terrible: she found their inquiry annoying. I don't understand why a person whose business is based on a direct communication with customers would treat them like that, especially being such a nice and humble mature couple. Apart from that, the food itself is good. A vegan burger is around 3/4e, +0.5e if you want it with bread. You can also have fries (2e, 2.5e and 2.75e for small, medium and large). They also have gluten free choices. It's about 15-20min walk from city centre, and the buses 6 or 16 will take you there. Just to point it out, this is not really a restaurant, but a take away of sorts. There are 4 or 5 seats with a bit of space to eat, although most of the people take their food with them. The sight of pieces of dead animals and the moody owner might put you off. Unfortunately, this is the only place in the city with vegan options.