Responses to melindashaw's Review

Respond to Review of Chef Brooke's Natural Cafe
by melindashaw

Review: I recently visited Brooke's cafe and was disappointed overall by my experience. There was a decent selection of vegan items on their menu, but the food was definitely overpriced. I order the Tofu Egg Salad and Tofu scramble dishes. They were tasty but nothing special. My mother (not a vegetarian) ordered the burrito and said it was the best she's ever had. The service was extremely poor and the owner and her mother that worked there made us feel like we were bothering them but eating at their restaurant. Brooke was very impatient with answering any questions about the vegan food, and her mother who was the waitress I presume didn't want to get up from eating her lunch at the counter to seat us or wait on us. Brooke offers a cooking lesson and dinner for $25 (too expensive in my opinion) and when I asked what we would be learning to make and if it was vegan, her answer was something to the effect that it was an impromptu lesson and we would learn whatever she wanted to make that evening. I have always wanted to take a vegan cooking class, but her personality and response completely turned me off so I decided not to take it. When it came time to pay the bill, I never received an itemized bill with our food order. As I watched her Mom ring us up on the register I noticed a few unusual charges. They charged me .$75 for using my credit card and were never going to tell me, even though we had a conversation about using cash vs. credit, and they charged an extra fee with a tiny amount of extra salad dressing, as well as overcharged me for the Tofu Egg Salad (as a special instead of a regular item on the menu.) I felt it was borderline unethical the way in which she overcharged me, and tried to get away with it without my knowledge. I had to ask her about the random charges as I saw her ring them up quickly on the cash register. They did have good vegan cupcakes, and the Fairy cake was actually better than the chocolate one. Although at $4 for one cupcake, it really wasn't worth it.


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