Responses to hvor_poetisk's Review

Respond to Review of Harmony Earth
by hvor_poetisk

Review: Nice shop with almost everything a vegan/vegetarian might want, from body scrubs to non-dairy milk. However, the products were a little over-priced and the service was just not as welcoming as I would have loved it to be. Seeing that most Portuguese supermarkets (at least in this area) sell non-dairy milk products etc, while other either pharmacies or beauty stores (or whatever you like to call stores that sell personal care products) have the same products to smaller prices I have no reason to recommend this store as a "must-visit". The great variety of products available in this store, and that it is defiantly worthy a visit.

Responses

Meri Hanlin
Posted by Meri Hanlin on Monday, August 4, 2014
Dear Sally14 , I am sorry you found my staff to be unwelcoming. I have since replaced certain staff and i pride myself on making customer service our top priority. Most customers would whole heartedly agree with this statement. I go out of my way to find any product that they cannot. I wish you would visit again. I promise you a much nicer experience. Oh...and I have NEVER turned away a customer away for being 2 minutes early! Believe me , that staff member is no longer here! Please come on back! Hope to see you in the future.
sally14
Posted by sally14 on Friday, September 20, 2013
completely agree the prices are higher than they should be and the staff were not welcoming at all - did not acknowledge my presence or thank me for custom too busy chatting to friends in the shop - when I tried to enter the shop as door was open was rudely advised "we are not open" it was 2 mins before the opening time - how rude and discouraging - I left and did not return - pity as planning to spend a small fortune that day
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