Respond to Review of VBites
by Miggi

Review: The cafe is a great idea. Everything is vegan, saving us asking about ingredients and demonstrating that it can be done while still offering an interesting menu. Lots of fake meat dishes, from fishcakes through burgers to chicken korma. It was very busy when we went and had only been open about a week, so we're hoping things will get better. It gets very noisy as there are lots of hard surfaces and clattering as well as background music that made conversation very difficult. It is right by the big play area so beware, there are lots of children screaming outside! Some of the staff were really trying and working hard while others didn't seem to know what they should be doing. Took a while to get anyone to take our order. The food then arrived quite quickly but some of it was cold - the veggie burger, though cooked, was not hot and nor were the chips. Don't think any of the food was freshly cooked. When we mentioned the chips they were "replaced" - it was obvious that the same portion of chips came back, having been hastily microwaved! They have fancy gadgets to take orders and transmit them electronically to the kitchen but our drinks order slipped through the system somehow. When our coffee and tea were made they then sat on the counter cooling for several minutes before anyone thought to bring them over. Couple of staff doing all the work were apologetic, felt sorry for them. The vegan Mr Whippy ice cream is a great idea, one of the reasons we went down there on a lovely sunny day. They had run out of both ice cream and ice lollies, even though this was the first hot day since they opened! So we'll give them a few weeks to get their act together and maybe give it another go.