Responses to bsmithson's Review

Respond to Review of ZenKitchen
by bsmithson

Review: I visited Ottawa this week and was looking forward to Zen Kitchen. I even selected my hotel to be close to Zen Kitchen. Since they were closed on Mondays and were closed on Tuesday due to a special event, I had one shot on Wednesday. I wasn't sure when I could go and so I couldn't make an advance reservation. I called for a same-day reservation (as required by their web site), and got their answering machine. I explained that I was only here for one more night, wanted a reservation for one at any time they could fit me in, gave them two numbers to call me back, and asked them to call me if they couldn't accommodate me so I could make other plans for the evening. I called many times after that and never reached a person. Two hours later, no call-back. I gave up and went elsewhere. I'm back from that, four hours since the first call, still no call back. If they are so booked up that they can't answer the phone or return calls, they can afford to hire another person or at least a proper answering service. I am VERY disappointed with them, especially since it sounds like their food is quite good. I'm not sure if I'll be in Ottawa again, but if I am, I'll try to go again -- and will read them the riot act about this experience. There is no excuse for such poor customer service!

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